Customer Service

Returns

We now accept Returns for a full Refund or Exchange on all items!   

Please return the jewelry within 10 days of receiving it, for a full refund or exchange.  The return must be postmarked within this time frame.  The buyer is responsible for shipping charges.  Please include a copy of the original invoice and indicate if you prefer a refund or an exchange for another item.  If you prefer an exchange, please contact us and upon receipt of your jewelry, we will ship out your chosen replacement. Please allow 5 BUSINESS DAYS to process your return or exchange.  Please contact us at 877-544-2766 ext. 0 or info@lauragibson.com if you have any questions.  Thank you!

Please note:

-The merchandise must be returned to us with the tags on, in its' original condition
-Please package your return carefully.  We cannot accept items that arrive damaged due to poor packaging
-Please send your package with insurance and proof of delivery.  We are not responsible for items lost during shipping
-We do not refund, nor are we responsible for return shipping charges
-We do not accept returns and exchanges on custom design orders